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October 07, 2011

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I had an epiphany a couple of days ago when leaving the Denver airport. In the last 6 months the airport parking management has replaced pay booth attendants with self-serve technology that allows drivers to speed up their exit from the parking garage by not having to deal with anyone. The result has been not only faster service for the customers but also has given the airport management the ability to cut their expenses through a reduction in staffing.

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